Passengers on Uber can now see how drivers have rated them
Uber now allows its users to see how their Uber drivers rate them. Riders can now see how those ratings are calculated, according to the app-based cab aggregator.
A breakdown of the ratings you receive from drivers after each trip, as well as how you rate them, will now be available to all Uber users worldwide in the Privacy Center after logging in to their Uber accounts. You can get the numbers by logging into your account online or by using the Uber app.
“You’ll see how many drivers gave you a stellar 5-star rating, how many gave you the dreaded single star, and everything in between,” Uber explains in a blog post, which also explains what factors influence the ratings riders receive from their drivers. The company has identified five major factors that cause drivers to be stingy with their ratings, ranging from slamming the door to pick-up delays.
Uber drivers were asked to explain why they gave out fewer stars. The top two reasons on the list were leaving a mess and not wearing a seat belt. Making a rider wait was the third most common reason for drivers to lower a rider’s rating.
Disrespectful behavior toward the driver was mentioned as another factor that had a significant impact on a customer’s rating. The fifth reason on the list was slamming the vehicle door, which frequently resulted in drivers losing stars.
If you want to know about your ratings as an Uber user, here’s how you can check it on the app:
- Go to the Settings menu on the Uber app. Tap Privacy and then Privacy Center.
- Swipe to the right to see the “Would you like to see a summary of how you use Uber” tile. Click on it.
- Scroll down to the “Browse your data” section. Tap on “View my ratings” to see the rating breakdown.
Both Uber drivers and riders have the option to rate one to five stars on any trip. The rating is calculated as the average rating of your last 500 trips.
Uber has also provided some pointers on how to improve your ratings. Be ready before the vehicle arrives, buckle up when you enter, be respectful in your conversations, don’t leave a mess behind when you’re ready to exit, and, most importantly, don’t slam the door.
