Tek Experts boosts tech support in Africa with 1800+ engineers

Tek Experts, a leading technology support service company, has reached a milestone of over 1,800 employees in Nigeria, making it the largest market of its operations globally.

This milestone was announced during a media visit to the company as part of efforts to communicate the essence of the industry’s relatively new niche of tech support.

The company’s recognition as the largest market globally is a direct result of its strategic business opportunities as Nigeria’s largest tech support firm and its increased focus on talent investments.

It also emphasizes the growing interest in digital technology and IT support services, while ensuring long-term growth.

Lars Johannisson, the managing director for Africa, Tek Experts, and elev8, spoke about the milestone today in Lagos during a media briefing, explaining that having Nigeria as its largest market of operations globally is a testament to the company’s commitment to developing the tech support sector in Nigeria and Africa while nurturing talent in the country with the help of its sister company, elev8.

In his words, “we recognize that tech support is instrumental in driving our customers’ brand and overall customer experience. We are uniquely positioned to help companies leverage the existing investments they make in customer support to drive product adoption, increase renewal rates, and ultimately top-line revenue growth.

Many of the services we offer to our customers require technical expertise and we invest very heavily in digital skilling and employee development, growing a skilled workforce for the ICT industry.

At Tek Experts, we offer both a place to develop IT skills and a place to leverage those skills with job opportunities supporting some of the most cutting-edge technology for the biggest global brands”.

He went on to say that the firm’s goals for the coming years are as follows: “we want to be recognized as the employer of choice in every market in which we operate.” “We want the investments we make in our employees’ career development to provide them with opportunities for growth and to allow them to build a career they are proud of in a company that they feel fully supported by,” Lars said.

Over the past two years, Tek Experts has collaborated with Microsoft to provide technological skill training and on-the-job apprenticeship for real-time engineering projects and deliverables to Nigerian youths.

The first group of trainees consisted of ten female software engineers who began and completed their training in September 2019.

Another group of ten Nigerian women will benefit from the two tech companies’ collaboration in 2020.