Simpu, Nigerian Startup Unveils All-in-one Omnichannel Inbox for a Seamless Customer Experience

Simpu, a B2B SaaS startup in Nigeria, has released its all-in-one omnichannel inbox, which enables companies to engage with customers through numerous customer touchpoints.

The omnichannel inbox, which enables businesses to communicate with customers via different channels including email, SMS, iMessage, Facebook, WhatsApp, Instagram, Twitter, etc., as well as receive messages from those platforms, is thought to be the future of client communications.

The development team at Simpu, according to chief product officer and co-founder Tioluwani Kolawole, concentrated on optimizing customer inboxes, empowering teams, and creating intelligent bots.

He demonstrated how to carry out these operations on Simpu in a seamless and thorough manner. Simpu’s omnichannel inbox is special because it removes the need to switch between multiple platforms or apps to engage with clients on a regular basis.

Instead, you can accomplish everything in one spot thanks to this functionality. Simpu assists companies in efficiently interacting with their customers, clients, and friends through all available channels or apps from a one spot.

Simpu’s omnichannel inbox is designed to help startups and big companies simply scale by assisting them in providing quick, individualized, consistent customer care and sales experiences to their customers.

Simpu’s inbox provides teams with an effective tool to improve their complete sales funnel from beginning to end, in addition to providing an omnichannel communication platform.

Simpu will assist customers in making quicker purchasing decisions by interacting with them in real-time with features like website live chat and integrating third-party core banking backends, eCommerce platforms, and CRM systems to unify customers’ data across platforms.

Your sales process will be accelerated by Simpu, etc. Simpu’s customer support teams can take advantage of a variety of powerful capabilities to provide first-rate customer service.

With tools like rules and preset responses, team members may assign conversations to one another, automate tedious tasks, and answer questions more quickly and effectively.

With customisable chatbot chats, teams may also provide self-serve help. Simpu was created to relieve team pressure.

This is consistent with Simpu’s goal of assisting businesses in streamlining all interactions.

Collins Iheagwara, co-founder and CEO of Simpu, commented on the launch and emphasized the importance of having the capacity to contact clients quickly and effectively, whether for sales or customer service.

“Our goal is to make this process simpler for new enterprises and entrepreneurs. After running in private beta for months, we are pleased to open to the general public.

He claims that they have produced a product that is incredibly easy to use, efficient, and intuitive, as demonstrated by the expansion of the business even when it was still in beta. Collins claims that Simpu is free and easily accessible to companies.

On its platform, Simpu already offers services to over 90 firms. After reaching $1 million, the firm closed its pre-seed rolling round last month.