According to CEO Arvind Krishna, International Business Machines (IBM) anticipates pausing employment hiring as approximately 7,800 positions may be eliminated by artificial intelligence (AI) in the upcoming years.
According to Krishna, hiring in back-office areas like human resources will stop or slow down. He also predicted that in five years, automation and AI might replace 30% of non-customer-facing roles.
His remarks come at a time when AI has captured the attention of people all around the world with the November 2016 introduction of ChatGPT, a popular chatbot developed by OpenAI with funding from Microsoft.
The PC manufacturer told the publication that part of the decrease might involve not filling positions left vacant by attrition.
A Reuters request for comment did not receive a response right away from IBM.
In spite of the firms’ claims that artificial intelligence will be their next growth engine, it was revealed last month that investors in US IT giants will closely examine if the cost reductions and layoffs improved profits to their satisfaction.
Following a pandemic-driven hiring boom, Microsoft, Meta, Alphabet, and Amazon announced they would eliminate 70,000 jobs between November and March. Meta has made two rounds of layoff announcements. The firms were anticipated to provide updates on their AI initiatives, continuing a pattern that was seen during the previous quarter, when chief executives crammed earnings conferences with references to the technology.
Microsoft’s Bing search engine now uses OpenAI’s ChatGPT technology, making it competitive with Google, the industry leader.
The public rollout of Google’s chatbot Bard has started.
The largest cloud provider in the world, AWS from Amazon, has unveiled a set of tools to assist other businesses in creating their own chatbots powered by AI, and Meta has published an AI model that can identify certain things in a picture.