chat, ai, chatbot

Chatbots: New digital friends or concealed threats?

Chatbots are becoming commonplace in our daily lives, helping with anything from banking to entertainment. Thanks to developments in language models like ChatGPT, their capacity to have human-like conversations has greatly increased. But given how quickly things are changing, there are serious concerns about their dependability, responsibility, and possible hazards. The Delusion of Understanding Although…

Ronald Tagoe, founder and CEO of ChatBots Africa

Ronald Tagoe is helping businesses automate customer engagement with ChatBots Africa

Chatbots—artificial intelligence (AI) systems that enable customer engagement via SMS, speech, or chat applications like Facebook Messenger and WhatsApp—are becoming a popular way for businesses to interact with their customers. While chatbots are not widely used by businesses in Africa at the moment, a number of African startups are working to expand this AI use…