customer satisfaction
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Improving Service Experience to Increase Customer Satisfaction

Customer satisfaction should be a business aim as it is vital to success for all brands. Customer satisfaction can be improved through user experience, which can have a favorable impact on your company’s return on investment (ROI). A happy customer is a satisfied customer. Customers that are dissatisfied with your service are less likely to return. From research,…

Chris Uwaje

Chris Uwaje

Chris Uwaje: Known as the Oracle of the Nigerian IT Industry, Pioneered the conceptualization Framework and content drafting strategy for the establishment of the National Information Technology Development Policy for Nigeria. He is the former Regional Director for D-link International – West Africa. In 2008 he was crowned the IT Personality of the year. He…

Jide Awe

Jide Awe

Jide Awe is the Founder/CEO of Jidaw Systems Limited, a provider of IT education, consulting, and Internet content services. He has significant experience, broad knowledge and vision in the technical and management areas of Information and Communications Technology (ICT); building up competences and expertise through his contributions as a staff of organizations such as LM Ericsson, United…

Dr. Philip Emeagwali

Dr. Philip Emeagwali

Dr. Philip Emeagwali, who has been called the “Bill Gates of Africa, and also “a father of the Internet “called by CNN and TIME, and extolled as a “Digital Giant” by BBC and as “one of the great minds of the Information Age” by former U.S. President Bill Clinton. He is the noted black man inventor received acclaim…

Kenneth Omeruo

Kenneth Omeruo

Kenneth Omeruo is the CEO of Emerging Media, a new media company. He is the Founder of Techtrendsng.com. Kenneth is a highly sought-after Internet Marketing Consultant who has through his seminars, articles, training and consulting, helped many organizations, Individuals, Businesses maximize the Internet for business purposes. Kenneth has also being featured as a guest on…

Emmanuel Alli

Emmanuel Alli

Emmanuel Alli (MBA, MMP, BSc, and ACIB) was originally a trained and professional banker who later changed his career to become an e-Commerce/Business expert when he travelled to United Kingdom for further career development. His areas of expertise are Affiliate Marketing & Management, Digital Media Buying, Social Media Marketing, Search Engine Marketing (SEM), Lead Generation,…

Akin Olaoye

Akin Olaoye

Akin Olaoye is the Co-Founder/President at www.Whereyoudey.com  and CEO/Principal Akin Consulting Inc. Mr. Olaoye, has a lot of experience in the field of Information technology consulting and project management. Mr. Olaoye’s consulting his firm has provided services for some of the largest fortune 500 companies in America stems from his ability to network and understand client…

Gbenga Sesan

Gbenga Sesan

Gbenga Sesan, an Ashoka Fellow, is the Executive Director of Paradigm Initiative Nigeria and he serves on the board of Africa Mentor Foundation, African Youth ICT4D Network, Alliance of Change Empowerment Speakers, Digital Divide Network, Global Network for Cyber solution, HiiT Limited, International Young Professionals Foundation, Women’s Technology Empowerment Centre and the World Summit Youth…